Mixed-method research in high-stakes settings

A selection of research projects spanning public benefits, augmented reality for field technicians, and cybersecurity tooling. Each study combines interviews, usability testing, and design synthesis to make complex systems easier to use.

Maryland Integrated Benefits Application for clients. Research shaped a streamlined client experience, cutting the application from 80 to 28 minutes while keeping sensitive questions clear and respectful.

Mobile AR application for technicians. Field research and interaction design evaluation for AR guidance, examining how technicians move between device, workspace, and instructions in real settings.

Cybersecurity dashboard for organizations. Human-centered synthesis that turns complex organizational security postures into readable, actionable views for the people who must act on them.